1. Introduction
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Age Verification
Our products are intended for adults of legal age only. By using this website, you confirm that you are at least 19 years of age or the legal age in your province or territory of residence, whichever is higher. We collect age verification information to comply with applicable federal and provincial laws and regulations governing the sale of cannabis products, including the Cannabis Act and applicable British Columbia cannabis regulations.
3. Information We Collect
We may collect information about you in a variety of ways:
- Personal Data: Name, email address, phone number, mailing address, and payment information when you create an account or make a purchase.
- Age Verification Data: Date of birth and government-issued identification to verify legal age requirements.
- Transaction Data: Purchase history, order details, and payment records as required by law.
- Device Data: IP address, browser type, operating system, and device identifiers for security and analytics purposes.
- Usage Data: Pages visited, time spent on pages, and navigation patterns to improve our services.
4. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Verify your age and identity as required by law
- Communicate with you about orders and service-related updates
- Comply with applicable federal and provincial cannabis laws and regulations (including the Cannabis Act and BC regulatory requirements)
- Prevent fraud and enhance security
- Improve our website and customer experience
- Send marketing communications only where express consent has been provided
5. Legal Compliance
As a licensed cannabis retailer, we are required to maintain certain records and may be required to collect, retain, and disclose personal information in accordance with the Cannabis Act, applicable British Columbia cannabis regulations, and other applicable privacy and regulatory laws. We may be required to provide information to regulatory authorities, including for audit, inspection, or compliance purposes.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This includes retaining transaction records and age verification data as required under the Cannabis Act and applicable provincial regulatory requirements in British Columbia for record keeping, audit, and compliance purposes.
7. Information Sharing
We may share your information with:
- Service Providers: Third parties who assist with payment processing, delivery, and website operations
- Regulatory Authorities: Government agencies as required by cannabis regulations
- Legal Requirements: When required by law, court order, or legal process
- Business Transfers: In connection with a merger, sale, or acquisition
We do not sell your personal information to third parties for marketing purposes.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and regulatory retention requirements
- Withdraw consent for marketing communications at any time
- Request a copy of your personal information in a portable format, where applicable
10. Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:
Email: [email protected]
Phone: 250.574.7002
Address: 279 Tranquille Rd, Kamloops, BC V2B 3G2
You may also contact us regarding privacy-related matters through our website contact form.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.